Privacy Policy for Cape Breton Villas  and 3306248 Nova Scotia Limited

Effective Date: June 20, 2025

Cape Breton Villas ("we," "us," or "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you book a stay with us, use our website, or interact with us in any other way.

1. What is Personal Information?

Personal information is information about an identifiable individual. It includes, but is not limited to, your name, address, email address, phone number, credit card details, and any other information that can be used to identify you.

2. What Personal Information Do We Collect?

We may collect various types of personal information, including:

  • Contact Information: Name, email address, mailing address, phone number.

  • Booking Information: Dates of stay, number of guests, specific villa preferences, special requests, and any other information related to your reservation.

  • Payment Information: Credit card details (card number, expiry date, CVC code) – Please note: We do not store full credit card numbers on our servers after a transaction is processed. We use secure third-party payment processors to handle all transactions.

  • Identification Information: For security purposes, we may request a copy of a valid government-issued ID upon arrival.

  • Communication Information: Records of your correspondence with us (e.g., emails, phone calls, chat messages).

  • Website Usage Information: Information about how you use our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is typically collected through cookies and similar tracking technologies (see Section 6).

  • Demographic Information: (Optional) If you choose to provide it, information such as your country of residence or language preference.

3. How Do We Collect Your Personal Information?

We collect personal information in several ways:

  • Directly from You:

  • When you make a reservation through our website, phone, email, or third-party booking platforms.

  • When you contact us with inquiries, requests, or feedback.

  • When you subscribe to our newsletter or other marketing communications.

  • When you complete forms or surveys.

  • From Third-Party Booking Platforms: If you book through a third-party website (e.g., Airbnb, Booking.com), they will provide us with the necessary information to manage your reservation. We recommend reviewing the privacy policies of those platforms.

  • Automatically Through Our Website: Through cookies and similar technologies (see Section 6).

4. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

  • To Process and Manage Your Reservations: This includes confirming bookings, processing payments, sending pre-arrival information, and managing your stay.

  • To Provide Guest Services: To communicate with you regarding your stay, respond to your inquiries, provide assistance, and address any issues.

  • To Improve Our Services: To understand your preferences, analyze website usage, and enhance the quality of our accommodations and services.

  • For Marketing and Promotional Purposes: With your consent, to send you newsletters, special offers, and information about Cape Breton Villas that may be of interest to you. You can opt-out of these communications at any time.

  • For Security and Safety: To ensure the safety and security of our guests, staff, and property. This may include verifying identity and monitoring common areas (where applicable and clearly indicated).

  • To Comply with Legal Obligations: To meet our legal, regulatory, and contractual obligations, and to cooperate with law enforcement or other governmental authorities.

  • For Internal Business Operations: For administrative purposes, data analysis, auditing, and preventing fraud.

  • For SMS contact: By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Cape Breton Villas. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.capebretonvillas.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

5. When Do We Disclose Your Personal Information?

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, property management software providers, cleaning services, IT support). These service providers are contractually obligated to protect your information and only use it for the purposes for which we provide it.

  • Third-Party Booking Platforms: If you booked through a third-party platform, we may share information with them as necessary to manage your reservation.

  • Legal Requirements: When required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

  • With Your Consent: We may disclose your information to other third parties with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cookies and Similar Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience and collect information about your usage patterns.

  • Cookies: Small text files stored on your device by your web browser. They help us remember your preferences, analyze website traffic, and deliver more personalized content.

  • How We Use Cookies: We use cookies for:

  • Essential functionality: To enable core website features (e.g., remembering items in your booking cart).

  • Analytics: To understand how visitors use our website and improve its performance.

  • Personalization: To remember your preferences and provide a more customized experience.

  • Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some features of our website may not function properly.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes:

  • Secure servers and data encryption.

  • Restricting access to personal information to authorized personnel only.

  • Regular security assessments and updates.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Retention of Your Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal and regulatory obligations. When your personal information is no longer required, we will securely delete or anonymize it.

9. Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time, subject to legal or contractual restrictions.

  • Right to Lodge a Complaint: If you have concerns about our privacy practices, you have the right to lodge a complaint with the appropriate privacy commissioner in Canada.

To exercise any of these rights, please contact us using the information provided in Section 11. We may require you to verify your identity before processing your request.

10. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Cape Breton Villas

43 Godfrey Road, Inverness, Nova Scotia, Canada, B0E1N0

Email: info@capebretonvillas.com

Phone: 902-615-5000

12. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Cape Breton Villas. This includes SMS messages for reservation information, appointment scheduling, appointment reminders, EV-charging, pre and post-visit instructions, and billing notifications. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.